Refund & Cancellation Policy

Thank you for subscribing to MetroCardz. Please read our refund and cancellation policies carefully:

1. Subscription Cancellations

You can cancel your B2B SaaS subscription at any time directly through the Billing tab in your merchant settings. Upon cancellation, your portal will remain active until the end of the current paid billing cycle. No further recurring charges will be made.

2. Refund Window

• SaaS Subscription: We offer a 7-day refund window for first-time subscriptions. If you are not satisfied with the portal within the first 7 days, contact support to request a full refund. Refunds will be processed back to the original payment method within 5–7 business days.
• Physical Card Orders: Because physical membership PVC cards are custom-printed with your business branding, logo, and unique QR codes, once the card batch goes into production, these orders are **non-refundable** and cannot be cancelled.

3. Communication Credit Top-ups

Payments for SMS, WhatsApp notifications, or email credits are non-refundable. They do not expire and will remain in your account until consumed.

4. Custom Mockup Designs

Initial mockup designs provided to merchants are free. No refund terms apply since no payment is taken for mockups before card production agreements are signed.